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Terms & Conditions

Term & Conditions

1. Agreement

Welcome to By using the Website, you agree to be bound by these Terms & Conditions of use.

2. Amendments

It is the sole right of online cartridge to amend the terms and conditions as and when it deems necessary. Such amendments would be announced on the website. It is the users’ responsibility to take note of these changes. Your usage of website after the modification of terms and conditions would be considered as your consent to abide by updated stipulations. It would also mean that we shall not be liable to you for any alteration or withdrawal of the website and/or its content. 

3. Registration

 By using this website you declare that:

The personal information that you are asked to provide at the time of registration is true, accurate, current and complete in all respects;

You are not impersonating any other person or entity; and

You will inform us immediately of any changes to your personal information by e-mailing or telephoning our customer service representatives by using below methods;


Phone: 02081336043 (Open 9am to 6pm, Monday to Friday. Costs are charged at national rate)

4. Privacy Policy

 All our customers’ personal and financial information are governed by our privacy policy. Please read our Online Privacy for further details.

5. Compliance

You, by using this website, agree to abide by all pertinent laws, statutes and rules in respect of this website and its use. You agree not to use this website to upload or transmit (a) any computer virus, malware and any other program designed to interrupt or disrupt normal functioning of the computer and/or (b) any material which is derogatory, offensive or of obscene nature.

6. Indemnity

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this website or any other person accessing the Website using your personal information.

7. Third Party Links

Our website provides links to other websites to make online shopping more user friendly for our customers. We would like our customer to know that we are neither aware nor responsible for privacy and security measures used in those sites as these sites are separate entity, not governed by our policies and practices. Therefore, in no case shall we be liable for any loss, theft, offence or damaged by caused by any advertisement, content or services offered by such external websites or resources. Customer should share any private information with or on such sites at their own risk.

8. Orders

The fulfilment of all orders is subject to acceptance and availability. Any order placed by you will be treated as an offer to purchase our goods or service. We reserve the right to reject these offers at any time without the obligation to provide the reason. Any automated acknowledgement that you receive after placing the order does not amount to our acceptance of that order. If the goods ordered are not available , you will be informed by e-mail or phone, whichever is convenient. In that case you would have the choice to either wait until the availability of that item from stock or cancel your order. The contract between us and customers would said to place when we dispatch the goods to the customers. Each good or service purchased carries additional specific terms and conditions related to it, such as insurance, estimated delivery times and any warranties.

9. Online Security

Our website is protected by standard security software and we operate on secure and encrypted server. But despite our best security measures, if someone intercept the data you provide by illegally hacking our system, we cannot be held responsible. Hence we would not be liable for any loss you incur due to unauthorized access and misuse of your private and monetary information. We advise you to go through our Secure Shopping policy to have an overview of security system we have in place. 

We will take all reasonable care, so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorized access to any data provided by you when accessing or ordering from our Website.

10. Delivery

Our delivery procedures and time frame can be seen in our Delivery Policy in details. 

11. Value Added Tax (VAT)

The price quotation given with products on the website does not include VAT. The total price inclusive VAT is mentioned in the bracket for customers’ ease.  Customers are required to pay 20% (or as applicable) VAT on any product they buy.

12. Price and Payment

The prices we charge from our customers are inclusive of current VAT rate and are correct at the time of uploading the information on the site. However these price can be changed subject to market trend and availability without giving advance notice to the customers.

We accept Visa, Delta, MasterCard and American Express. Payment will be debited from your account immediately after you place your order. If you subsequently fail our security checks or, for any reason, we cannot supply you goods/services, we will refund the payment amount to your card in full within 24 hours of notifying you. Please note that this may take up to 5 working days for your bank to process these refunds and we cannot be held responsible for any delay in refunding payments.

By using our website you confirm that the credit or debit card that is being used is yours.

All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to or does not, for any reason, authorize payment to us we cannot be held responsible for any delay or non-delivery.

14. Intellectual Property

 All database, material and content of this website are the sole property of our licensors and us under the intellectual property rights and copyrights.

You may access the website, store its content on disk (but not on an server or other storage device connected to a network), print the content for your own personal and non-commercial use, provided you do not violate any copyright and propriety notices. You may not otherwise reproduce, alter, copy, distribute or use for commercial purposes any material or content of the website.

15. Limitation of Liability

Notwithstanding any other provision in the Terms, nothing in these Terms:

Will affect or limit your rights as a consumer under English law; or

Will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided to by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that materials included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

a. Incompatibility of the Website with any of your equipment, software or telecommunications links

b. Technical problems including errors or interruptions of the Website

c. Unsuitability, unreliability or inaccuracy of the Website

d. Inadequacy of the Website to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

16. Severance

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

17. Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

18. Law and Jurisdiction

The website is controlled and operated in the United Kingdom. The Terms will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the English courts.

19. Feedback and Complaints

If customers have any questions or complaints, they may contact us via email at We also look forward feedback and comments from our customers.

We endeavor to respond to all communications within 5 days

20. Ordering online

By purchasing online from online cartridge website, customers get 30 days to return the product if it is defective, broken or incomplete or customers simply do not like it for whatever reason. Customers are entitled to full refund within 30 days of return.

If you do cancel a contract pursuant to this clause, then:

You must call our Customer Services Team to organize returns. The phone number to call is 0208133 6043 (open 9am to 6pm, Monday to Friday. Calls are charged at national rate). You must also notify us in writing by sending an e-mail to or by writing a letter to;


70 East Croft House

86 Northolt Road, South Harrow

Middlesex, HA2 0ES

You must retain possession of the goods or services and ensure that the goods or services are kept in the same condition, as they were when they were delivered to you. You should also keep the receipts of purchase safe along with any warranty card or user manual documents as we require it in case of return and replacement.

We will refund any amount you have paid to us within 30 days of receipt of your cancellation notice.

Failure to follow the process detailed above may result in refunds or exchanges being refused.

21. Website Accuracy

It is the constant endeavor of our Web Team to keep this website accurate and current through periodical updates. However, due to rapidly changing nature of the printing industry, we cannot guarantee the accuracy of information supplied, which may change without prior notice to us. E&OE.